Part Time- Customer Service Representative
Posted Date 11/02/2024 Department Customer Service Rep Location Newark, Delaware Employment Type Part TimeCustomer Service Representative - Earn Up to $23 hr. PTO Available After 90 days and $1500 Sign On Bonus!!!
Are you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!
Reasons you will love working here:
- Competitive compensation
- Flexible schedules that fit YOUR life – Work From Home Opportunities Available!
- Paid Time Off – 10 days of PTO available after ninety days!
- Bonus incentives up to 1k per month –You are bonused based on the quality of your customer service!
- On-site continuous training
- Career Advancement Opportunities – We pride ourselves in promoting from within the organization and we are committed to helping you grow into leadership position if that is a path you are interested in.
- Full Benefits Package with a 401k
We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!
Our Customer Service Representatives serve customers by providing product and service information and resolving product and service problems.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Apply TODAY and schedule time to hear more about what we can do for YOU from one of our team members.
Job Type: Full-time
Pay: $18.50 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Weekends as needed
Work setting:
- Call center
- In-person
Experience:
- Customer service: 1 year (Required)
- Microsoft Office: 1 year (Required)
Ability to Commute:
- Newark, DE (Required)
Ability to Relocate:
- Newark, DE: Relocate before starting work (Required)
Work Location: In person
Equal Opportunity Employer
We are dedicated to providing all employees with a pleasant, fair, non-discriminatory, and harassment-free working environment. We promise to hire the best-qualified candidate regardless of gender, religion, race, or age.
Transparency in Coverage: https://healthcomp.sapphiremrfhub.com/
Apply NowMeet Our Team
“I’m so happy I made the choice to come to Horizon. The training I’ve received here is far beyond what I was able to get at the smaller companies I’ve worked with before.”
– Horizon HVAC Technician
Featured Jobs
- Plumbing Technician – NO ON-CALL - CHOOSE YOUR SHIFT Plumbers Havertown, Pennsylvania Full Time
- Electrician (Limited or Unlimited NC License Required) Electrician Salisbury, North Carolina Full Time
- Electrician (Limited or Unlimited NC License Required) Electrician Charlotte, North Carolina Full Time
Saved Jobs
You currently have no saved jobs to view.
Please browse our open positions and save your favorites. You will be able to view them here when you revisit this page.
Recently Viewed Jobs
You have not viewed any jobs.