Risk Management and Workers Compensation Claim Coordinator

We are currently seeking a qualified candidate to fill the role of Risk Management and Workers Compensation Claim Coordinator. 

 The Risk Management and Workers Compensation Claim Coordinator will assist in the administration of the risk management programs including Workplace Safety, workers' compensation, vehicle safety, and other insurance programs. The selected candidate will be responsible for claims monitoring and administration, report generation, and communication with employees, managers, insurance carriers, medical staff, and lawyers. The chosen candidate will determine the needs of inside or outside workers' compensation program or policy, and report data as needed. A Bachelor's degree preferred, along with two to four (2-4) years of related experience.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS:

The essential functions include, but are not limited to the following:

• Evaluate practices, procedures and facilities to assess risk
• Investigate accidents or incidents to discover causes and handle worker's compensation claims
• Recommend solutions to issues, improvement opportunities or new prevention measures
• Report on health and safety awareness, issues and statistics Attend Safety Committee meetings and maintain associated minutes.
• Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards
• Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail
• Assist in the management of Modified Duty Return to Work Program
• Attend / Testify at Workers' Compensation Petition hearings and participate in claim handling strategies and settlement discussions.
• Input new claim loss data for Worker's Compensation into applicable claim systems
• Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements
• Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims
• Provide professional customer service to all internal and external customers
• Maintain organization of claim files with accurate and timely documentation of work activity
• Ensure that all vehicle accidents and reports are maintained

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

The following education, experience and skill requirements are necessary to perform the essential functions of this position.

• High-School diploma or GED required; College degree preferred
• Two or more years of general insurance, claim department operations or related experience preferred
• Results driven with demonstrated problem-solving and basic investigative skills
• Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw conclusions and make appropriate recommendations
• Excellent verbal and written communications skills with the ability to interact with a variety of audiences effectively
• Displays attention-to-detail and accuracy with the ability to be self-motivated and work independently; ability to establish and meet deadlines as required.
• Strong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook)
• Valid Driver's license and reliable transportation
• Willingness to continue education to stay current with the changing regulations