Skip to main content

AR Billing - Collections Specialist

Posted Date 07/24/2026 Department Accounting/Billing Location Milford Mill, Maryland Employment Type Full Time

POSITION SUMMARY

The Collections Specialist will research past due balances to verify collectability and will locate and notify customers of delinquent accounts by telephone, email or mail to obtain payment. Answer questions and concerns, related to past due balances, nonpayment, refunds, issue adjustments, invoice and statement requests, agreement cancellations, etc. across multiple business entities.


ESSENTIAL FUNCTIONS


Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


Essential Functions Statement(s)

Confer with customers by telephone, email and mail to determine reasons for overdue payments and to review the terms of sale, service, or contracts.

Locate and notify customers of delinquent accounts by phone, email and mail to obtain payment.

Research customer account information and explain questions and/or concerns.

Record information about financial status of customers and status of collection efforts.

Notify manager when all collection efforts have been exhausted so account can be placed with an outside collection agency.

Negotiate with customer and discuss payments arrangements/options with Manager when necessary.

Processing of payments

Answer customer questions regarding problems with their accounts.

Other duties as assigned.


POSITION QUALIFICATIONS

Competency Statement(s)

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Communication, Written - Ability to communicate in writing clearly and concisely.

Accountability - Ability to accept responsibility and account for his/her actions.

Tactful - Ability to show consideration for and maintain good relations with others.

Presentation Skills - Ability to effectively present information publicly.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Accuracy - Ability to perform work accurately and thoroughly.

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.


SKILLS & ABILITIES


Education:

High School Graduate or General Education Degree (GED): Required


Experience:

6 plus months of experience in Accounting, Accounts Receivable and/or Collections


Computer Skills:

MS Office, internal data systems



Equal Opportunity Employer

We are dedicated to providing all employees with a pleasant, fair, non-discriminatory, and harassment-free working environment. We promise to hire the best-qualified candidate regardless of gender, religion, race, or age.

Transparency in Coverage: https://healthcomp.sapphiremrfhub.com/

Apply Now

Meet Our Team

“I’m so happy I made the choice to come to Horizon. The training I’ve received here is far beyond what I was able to get at the smaller companies I’ve worked with before.”

– Horizon HVAC Technician

Featured Jobs

Saved Jobs

You currently have no saved jobs to view.

Please browse our open positions and save your favorites. You will be able to view them here when you revisit this page.

View Open Positions

Recently Viewed Jobs

You have not viewed any jobs.

View Open Positions

Sign up for Job Alerts

Don’t see the job opportunity you’re looking for? Join our Talent Community to receive job alerts about opportunities you may be interested in!

Areas of InterestSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Accounting/Billing, Milford Mill, Maryland, United StatesRemove

I have read the Horizon Services privacy notice (opens in new window) and I wish to receive email communications. I understand I can opt out from receiving email communications at any time.