Revenue Operations Analyst

Revenue Operations Analyst

About Horizon Group Holding:

Horizon Services provides essential heating, air conditioning, plumbing, and electrical services to residential customers. Horizon has a significant footprint in the home services industry and is continuing to grow. Horizon supports strong local brands with high quality, centralized marketing, customer care, and procurement functions to deliver "best-in-class" service. Over the Company's 30+ year history, the Horizon team has successfully developed a strong brand and operations model to better serve customers. We are searching for a strategic benefits professional who can take our current program to the next level.

Role Overview

The Revenue Operations Analyst plays a critical role in driving revenue growth by supporting the design, execution, and adoption of key commercial initiatives across the organization. This role partners closely with Sales, Marketing, Finance, and Operations to improve performance across core revenue levers, including pricing, sales tools, financing, commissions, and membership programs.

This is a highly cross-functional role that blends analytics, execution support, and project coordination, with a strong focus on enabling field teams (Comfort Advisors, Sales Managers, Technicians) to sell more effectively and consistently.

Primary Objective

Support the successful rollout, adoption, and performance tracking of revenue-driving initiatives by:

• Translating strategy into executable plans
• Enabling field teams through training and tools
• Monitoring performance and identifying opportunities
• Driving cross-functional coordination to ensure initiatives are delivered on time and with impact

Key Responsibilities

Revenue Initiative Support

• Support development and rollout of key revenue initiatives, including:
• Pricing updates and discounting guardrails
• Commission and incentive changes
• Sales tool enhancements (e.g., quoting, proposals, financing integration)
• Financing program optimization
• Assist in building rollout materials (training decks, FAQs, talk tracks, field communications)
• Partner with Sales Managers and RVPs to support adoption and gather field feedback
• Help identify risks, gaps, and improvement opportunities during pilots and rollouts
• Membership Program Support
• Support execution and optimization of membership programs as a recurring revenue driver
• Partner with field teams to improve membership attachment rates and retention
• Assist in developing training content and field enablement materials
• Track performance metrics and identify opportunities to improve conversion and value
• Analytics & Performance Tracking
• Build and maintain reporting to measure initiative performance, including:
• Revenue, average ticket, close rates, discounting, and margin
• Financing utilization and product mix
• Membership growth and retention
• Analyze pilot results vs. control groups and historical performance
• Provide insights and recommendations to leadership on performance trends
• Support creation of executive-ready summaries and dashboards
• Training & Field Enablement
• Support development and delivery of training for sales teams and managers
• Help create clear, simple, and actionable materials for field adoption
• Partner with Sales Leadership to reinforce messaging and best practices
• Assist in organizing and facilitating training sessions (virtual and in-person)

• Project Coordination & Cross-Functional Execution
• Support planning and execution of cross-functional initiatives across:

• Sales

• Operations

• Finance

• IT / Systems (e.g., ServiceTitan)

• Track milestones, dependencies, and risks across initiatives
• Help ensure timelines are met and stakeholders are aligned
• Coordinate communication across teams to drive clarity and accountability

Qualifications

• 2–5 years of experience in Revenue Operations, Sales Operations, Business Operations, or similar role

• Analytical skills with experience in Excel (pivot tables, formulas, data analysis)

• Experience working cross-functionally in a fast-paced environment

• Strong organizational and project coordination skills

• Ability to translate complex concepts into clear, actionable insights

• Excellent communication skills (written and verbal)

• Experience supporting field sales organizations is a plus

• Familiarity with CRM or field service tools (e.g., ServiceTitan) is a plus

Core Competencies

• Execution-Oriented: Ability to move initiatives forward and get things done

• Analytical Thinking: Uses data to identify insights and inform decisions

• Communication & Clarity: Simplifies complex ideas for field teams and leadership

• Cross-Functional Collaboration: Works effectively across departments

• Adaptability: Thrives in a fast-paced, evolving environment

• Field Empathy: Understands and supports the needs of frontline sales teams

What Success Looks Like

• Revenue initiatives are rolled out on time with strong field adoption

• Clear visibility into performance metrics and business impact

• Sales teams are equipped with tools and training that improve close rates and ticket size

• Membership programs show improved growth and retention

• Cross-functional initiatives run smoothly with minimal friction